FAQs

Your Account and Order Status

How do I see the status of my orders?

At anytime simply login to your account from our homepage and you will see the status of any current or previous orders.

How can I track my order?

At anytime simply login to your account from our homepage and you will see the tracking information for any current or previous orders.

Shipping and Returns

How do I return or get a refund?

All information and details on our return and refund processes can be found here on our Returns Policy Page

What are shipping rates?

All our shipping policies and rates can be found here on our Shipping Policy Page

What states do you ship to?

Currently, the Daily Bottle Drop only ships to NY, Washington D.C., Minnesota and Florida.  We are working on expanding our operations to new states and will update our website when available.

Where do you deilver?

Currently, the Daily Bottle Drop only provides local delivery to Staten Island and the following counties in NJ ($250 Minimum): Essex, Monmouth, Middletown and Union.

Can I pick up my Daily Bottle Drop order in store?

Absolutely, all orders are fulfilled from our location at 2435 Hylan Blvd, Staten Island, NY 10306 and can be picked up once you are notified the order is ready! 

Mixed Case Program

What is the Mixed Case Program?

This is a great way to try new wine and save on shipping!  Our program allows you to purchase while mixing & matching different bottles from any of our drops.  We will hold YOUR Mixed Case for you until you reach a full case of12 bottles, at no charge.  When you reach the full case of 12 bottles, your order ships for just $19.  

How can I see how many bottles I have in my Mixed Case that you are holding?

At anytime simply login to your account from our homepage and  any of your previous orders marked as "Not Shipped" are YOUR bottles that we are currently holding for you.

What is my Personal Vault?

The Personal Vault (often just called the "Vault") in the Daily Bottle Drops Mixed Case Program is your own dedicated digital storage space where we hold the wines you love from our daily drops — at no extra cost to you.

Here's how it works and why it's awesome for customers:

• Add bottles anytime, no pressure — Spot a standout wine in our daily drops? Just add it to your Personal Vault instead of buying and shipping right away. You can do this gradually over days, weeks, or months — mix and match reds, whites, whatever catches your eye.
• We store it for free — Once added, we hold your selected bottles securely in our warehouse (climate-controlled, of course) until you're ready. No storage fees, no rush to hit a minimum right away.
• Build toward free (or low-cost) shipping — Keep adding until you reach 12 bottles in your Vault. At that point, your curated mixed case of 12 ships to you FREE (or for a super low flat rate like $19 in some cases, beating typical single-bottle shipping costs that can be $10–$20+ per bottle).
• Flexibility is key — If you want something sooner, you can always request immediate shipping on individual bottles (standard rates apply). But the Vault is perfect for smart collectors who want to discover new favorites without the sting of high shipping on small orders.

In short, think of the Vault as your personal wine cellar — built one irresistible daily drop at a time. It lets you try more wines affordably, curate exactly what you want, and save big on shipping by batching your purchases.

General

Is the Daily Bottle Drop Free?

Yes, our service is completely free with no subscription fees.  You can cancel at anytime by simply texting "STOP".

When do offers expire?

Our offers don't expire as long as we have stock.  This is where we differ from others!  If you miss or view a drop late, no worries simply check our website where all the previous drops will still be available for purchase! 

Is there a phone number I can call to speak to a real human?

Absolutely, the Daily Bottle Drop is managed and operated by The Liquor Cabinet in NYC.  At anytime give us a call or text at 718-667-0009 during normal operating hours to reach our staff.  Or you can text the Daily Bottle Drop phone number at 866-501-6431.

How do I stop receiving offers from Daily Bottle Drop?

To stop receiving offers from the Daily Bottle Drop simply reply to your latest Drop offer with "STOP".