Your Account and Order Status

How do I see the status of my orders?

At anytime simply login to your account from our homepage and you will see the status of any current or previous orders.

How can I track my order?

At anytime simply login to your account from our homepage and you will see the tracking information for any current or previous orders.

Shipping and Returns

How do I return or get a refund?

All information and details on our return and refund processes can be found here on our Returns Policy Page

What are shipping rates?

All our shipping policies and rates can be found here on our Shipping Policy Page

What states do you ship to?

Currently, the Daily Bottle Drop only ships to NY, Washington D.C. and Florida.  We are working on expanding our operations to new states and will update our website when available.

Can I pick up my Daily Bottle Drop order in store?

Absolutely, all orders are fulfilled from our location at 2435 Hylan Blvd, Staten Island, NY 10306 and can be picked up once you are notified the order is ready! 

Mixed Case Program

What is the Mixed Case Program?

This is a great way to try new wine and save on shipping!  Our program allows you to purchase while mixing & matching different bottles from any of our drops.  We will hold YOUR Mixed Case for you until you reach a full case of12 bottles, at no charge.  When you reach the full case of 12 bottles, your order ships for just $19.  

How can I see how many bottles I have in my Mixed Case that you are holding?

At anytime simply login to your account from our homepage and  any of your previous orders marked as "Not Shipped" are YOUR bottles that we are currently holding for you.

General

Is the Daily Bottle Drop Free?

Yes, our service is completely free with no subscription fees.  You can cancel at anytime by simply texting "STOP".

When do offers expire?

Our offers don't expire as long as we have stock.  This is where we differ from others!  If you miss or view a drop late, no worries simply check our website where all the previous drops will still be available for purchase! 

Is there a phone number I can call to speak to a real human?

Absolutely, the Daily Bottle Drop is managed and operated by The Liquor Cabinet in NYC.  At anytime give us a call at 718-667-0009 during normal operating hours to reach our staff.  Or you can text the Daily Bottle Drop phone number at 866-501-6431.

How do I stop receiving offers from Daily Bottle Drop?

To stop receiving offers from the Daily Bottle Drop simply reply to your latest Drop offer with "STOP".